Getting unstuck in the middle

This is the first in a short series on moving your service business up-market through marketing strategy. If the Ever Given container ship fiasco taught us anything, it’s that getting stuck is a lot easier than getting unstuck.

May 12, 2021

The danger of disimprovement

The fact is, the more we say, the less our audience will hear. Every time we feel like we should add another offer, another product, another message, or another focus to our marketing, we should try to pause.

Apr 29, 2021

When in doubt, land long

On July 20, 1969, Neil Armstrong had a decision to make. The Lunar Module’s onboard computer was guiding the craft toward a crater’s edge, and a field of boulders “the size of Volkswagens,” according to biographer James R. Hansen.

Apr 20, 2021

Do less, better

Seneca once wrote, in On the Shortness of Life, “certain tasks are not so much great as prolific in producing many other tasks.” The essay’s general point is that we have plenty of time in our days—in our lives—but we spend too much of it doing things that simply don’t need to be done.

Apr 7, 2021

The important thing is to aim

An old friend of John D. Rockefeller once recalled that—despite being one of the wealthiest people to ever live—Rockefeller would insist that they switch to old golf balls when playing around water hazards.

Mar 31, 2021

Wishes feel good and rarely come true

Entrepreneurs are full of ideas. It’s what inspired us to start our business, create our products or services, and sell them to the world in the first place. But, over time, we can start to think that the valuable part is the idea, and not the action that follows.

Mar 16, 2021

Anything is better than indecision

“With a ton of charts and a wondrous plan, he comes, behold, the Research Man. Give him four and twenty scholars, give him twenty thousand dollars, and in two months he’ll bring to view, the facts that you already knew.”

Mar 10, 2021

A torrent of change

On May 4, 1844, over an experimental line extending the almost 40 miles from D.C. to Baltimore, Samuel Morse sent four words. A similar message sent just days before would have taken hours to arrive. Now, it travelled the distance in an instant.

Mar 2, 2021